Collecting Orders and Local Delivery

Our main hub is based in Chesterfield (S42 7JH), Derbyshire in the heart of the Peak District.

We are a family run, online business and do not have a retail premises for you to browse; however, we keep a plethora of animals and products here on site with the rest being distributed to us from our wholesale partners. Should you prefer not to have items shipped and animals couriered to you using DEFRA registered animal couriers, we do have this option available.

Local Deliveries

Unfortunately we are no longer offering local deliveries as our team is busy preparing for new and exciting projects - however, we have rolled out our new click and collect service, meaning there is no delivery fee on your orders, and they can be collected throughout the week. For those who cannot get to us, we still send items out Mon-Fri via the postal service and you will receive them promptly.

Collecting orders

If you are local or willing to travel, we have rolled out Click and Collect for all orders. Due to time constraints on our busy team and limited parking on site, we do ask for you to arrange a suitable time with us once your order is marked as ready to collect. Please sign up to our emails and keep an eye on your inbox for updates.

How Click and Collect works

1. Browse our range of livestock, food and supplies online and add them to your Shopping Basket. Alternatively, orders can be placed by phone on 01246 568390.
2. Orders must be placed before midnight on Wednesdays for off-site items to be delivered by Friday the same week. Many onsite items will be ready to collect shortly after ordering.
3. Proceed with your chosen payment method.
4. Await your item being marked ‘Ready to Collect’. We will email you with a what3words link to direct you to our door - we are a little awkward to find without this!
5. You will also be entered into our monthly prize draw! Each order placed for collection will automatically give you a chance of winning £25 credit on your account! More orders = more entries! This is drawn on the 1st of every month, and announced on our social media pages. Winners will be emailed by [email protected].

Orders currently eligible for collection

• All items and animals listed on our website.

If you are unsure if collection will be suitable for you, please contact us before ordering to discuss in more detail.

Collection times

Strictly collections by appointment only. This will be arranged during our opening hours, Monday - Friday 10:00am - 4:30pm. Occasionally we may be able to accommodate collections outside of these hours by prior arrangement.

Before I order, are there any restrictions?

The good news is that there will be no restrictions on what can be ordered for collection! You have access to everything we offer including pets, foods, and supplies including full setups and the fee will remain at zero. There will be no initial minimum spend on using this service, we understand times are difficult for people, but we ask that you please support us and order more than one tub of livefood. For vertebrate livestock (i.e. reptiles and amphibians) we will still ask the same pre-sale check questions and will need you to share photos of housing and equipment you have or intend to use. We are a passionate group of reptile enthusiasts and will happily help and support you with all of your pet needs. We also have our regular online services for anyone local who this doesn't suit or those who need items sooner as we ship all our goods nationwide at relatively low cost on a daily basis.

Can't find what you're looking for? Please see our FAQs page.