Collecting Orders
Our main hub is based in Chesterfield (S42), Derbyshire in the heart of the Peak District. We are a family run, online business and do not have a retail premises for you to browse; however, we keep a plethora of animals and products here on site with the rest being distributed to us from our wholesale partners. Should you prefer not to have items shipped and animals couriered to you using DEFRA registered animal couriers, we do have this option available.
Collecting orders
If you are local or willing to travel, we have rolled out Click and Collect for all orders. Due to time constraints on our busy team and limited parking on site, we do ask for you to arrange a suitable time with us once your order is ready. Please sign up to our emails and keep an eye on your inbox for updates.
How Click and Collect works
- Browse our range of livestock, food and supplies online and add them to your Shopping Basket. Alternatively, orders can be placed by phone on 01246 568390.
- Orders must be placed before midnight on Wednesdays to be delivered by Friday the same week (Set yourself a weekly reminder!) some on-site items are often ready to collect the same day.
- Proceed with your chosen payment method.
- Await your item being marked ‘Ready to Collect’. We will email you with a what3words link to direct you to our door - we are a little awkward to find without this!
- You will also be entered into our monthly prize draw! Each order placed for collection will automatically give you a chance of winning £25 credit on your account! More orders = more entries! This is drawn on the 1st of every month, and announced on our social media pages. Winners will be emailed by [email protected].
The benefits of collecting orders
- Buy from a trusted and long established retailer
- Speak to our experienced and friendly team
- Great savings VS RRP
- No shipping fees
- Multiple payment options
- Earn Pet Points on every order
Orders currently eligible for collection
- All items and animals listed on our website.
If you are unsure if collection will be suitable for you, please contact us before ordering to discuss in more detail.
Collection times
Strictly collections by appointment only. This will be arranged during our opening hours, Monday - Friday 10:00am - 4:30pm. Occasionally we may be able to accommodate collections outside of these hours by prior arrangement.
Before I order, are there any restrictions?
The good news is that there will be no restrictions on what can be ordered for collection! You have access to everything we offer including pets, foods, and supplies including full setups and the fee will remain at zero. There will be no initial minimum spend on using this service, we understand times are difficult for people, but we ask that you please support us and order more than one tub of livefood. For vertebrate livestock (i.e. reptiles and amphibians) we will still ask the same pre-sale check questions and will need you to share photos of housing and equipment you have or intend to use. We are a passionate group of reptile enthusiasts and will happily help and support you with all of your pet needs. We also have our regular online services for anyone local who this doesn't suit or those who need items sooner as we ship all our goods nationwide at relatively low cost on a daily basis. Can't find what you're looking for? Please see our FAQs page.
